Refund Policy

Last updated: November 3, 2025

At TheFBace, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

You may be eligible for a refund if:

• The product was not delivered within 48 hours of payment confirmation
• The product delivered does not match the description
• The account credentials provided are incorrect or non-functional
• The product was disabled by Facebook within 24 hours of delivery due to our error

2. Non-Refundable Situations

Refunds will NOT be issued if:

• You violated Facebook's Terms of Service after receiving the product
• You changed the account credentials without our permission
• The account was disabled due to your actions or misuse
• More than 7 days have passed since delivery
• You request a refund for personal reasons unrelated to product quality

3. Refund Process

To request a refund:

1. Contact our support team at support@thefbace.com
2. Provide your order number and reason for refund
3. Include screenshots or evidence if applicable
4. Our team will review your request within 24-48 hours

4. Refund Timeline

Approved refunds will be processed within 5-7 business days. Refunds will be issued in the same cryptocurrency used for the original payment.

5. Partial Refunds

In some cases, we may offer partial refunds or replacement products instead of full refunds. This will be determined on a case-by-case basis.

6. Disputes

If you are not satisfied with our refund decision, you may escalate the dispute by providing additional evidence. Our management team will conduct a final review.

7. Contact Us

For refund requests or questions about this policy, please contact us at support@thefbace.com